Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We ship to Canada, the US, and internationally. Domestic Canadian orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on your location.
Do you offer free shipping?
We periodically offer free shipping promotions. Sign up for our newsletter to stay updated on our latest offers.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Products
What types of wigs do you carry?
We carry a curated selection of lace front wigs, full lace wigs, and hair accessories. All products are chosen for their premium quality and style.
How do I care for my wig?
We recommend gentle hand washing with sulfate-free shampoo, air drying on a wig stand, and storing in a cool, dry place. Avoid excessive heat unless the wig is heat-resistant.
Are your wigs suitable for all hair types?
Yes! Our wigs are designed to be versatile and suitable for all hair types and textures.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused, unaltered items in their original packaging. Please contact us at Sulithousestore@gmail.com to initiate a return.
Can I exchange my order?
Yes, exchanges are accepted within 14 days of delivery. Items must be in original, unworn condition.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely.
Contact Us
Still have questions? We’d love to help! Reach out to us at Sulithousestore@gmail.com or visit our Contact page.